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Infrastructure Tech Support needed at Sabenza IT

Cape Town, Western Cape Full Time ICT

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Job title : Infrastructure Tech Support

Job Location : Western Cape, Cape Town

Deadline : October 14, 2024

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Required Experience and Exposure:

  • ITSM process experience
  • System Health check (e.g. backups, server health, integration reporting)
  • End user support triage and escalation to L2 users
  • Simple user requests (e.g. over the shoulder support, FAQs)
  • Service Request processing (e.g. User onboarding)
  • System personlisation (e.g. search filters)
  • Respond to end user queries (e.g. access level queries, reporting, user-level incidents)
  • Respond system event alerts, log faults (e.g. System performance incidents)
  • Usability checks (e.g. system responsiveness)
  • Create problem records (e.g. for repeat incidents)
  • Data Quality checks (e.g. foundation data validation)
  • Integration reporting  (e.g. ticket status alignment)
  • User attestation reports

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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