Qualifications:

• Degree in Business, Economics, Psychology, Sociology, Statistics, Mathematics, Marketing, or a related discipline.

Experience:

• Strong analytical and problem-solving skills.
• Strong intellect and ability to think strategically.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Basic understanding of research methodologies and data analysis techniques.
• A keen interest in insights, data analytics, strategy and project delivery.
• Ability to grasp and apply new concepts quickly.
• An inquisitive and open mind-set – open to ongoing learning, growth & development.
• Good verbal and written communication skills, including presentation skills.
• Applicants to be available immediately.

Duties & Responsibilities

Internal process:

Research Support:

• Assist in the design and execution of market research projects.
• Gather and compile data from various sources to support research initiatives.
• Help manage and organize data, ensuring accuracy and consistency.
• Support the Insights Lead in qualitative and quantitative research activities, including surveys, focus groups, and in-depth interviews.

Data Analysis:

• Assist in the analysis of research data to identify key insights and trends.
• Use analytical tools to interpret data and generate meaningful reports.
• Visualise data in a clear and compelling way to support business decisions.

Reporting and Presentation:

• Prepare summaries and reports of research findings for presentations to stakeholders.
• Assist in the preparation of presentations that communicate insights effectively to the wider team.
• Contribute to the development of dashboards and other reporting tools.
• Collaboration – work closely with the Insights Lead and other members of the Group Brand & Marketing team to ensure alignment of research activities with strategic goals.
• Support collaboration with other research teams within the wider business to share insights and best practices.

Administrative Support:

• Manage project timelines and ensure tasks are completed on schedule.
• Assist with administrative tasks related to research projects, including scheduling meetings and coordinating with external vendors.
• Assist with internal set up, maintenance and distribution of insights across various platforms where relevant.

Client Services:

• Build and maintain relationships with clients and internal and external stakeholders.
• Build strong relationships with other analytics functions within the wider Group to ensure sharing of insights and best practice, to the benefit of Group Marketing
• Deliver on service level agreements applicable to clients and internal and external stakeholders to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.

People:

• Contribute to creating a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Contribute to and drive a culture that guides and directs best practice, fostering an environment of continuous learning, people growth and improvement and cohesiveness.
• Effectively manage your performance within the team to ensure business objectives are achieved.
• Take ownership for driving own career development and the career development of team (where applicable).
• Continuously develop own expertise in terms of professional, industry knowledge.
• Demonstrate agility and openness to building a growing team and leverage on the knowledge and expertise of others.

Governance:

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Have a good understanding of the budget we use and how to track it to ensure efficiency and cost optimisation.

Competencies

• Attention to Detail: Ensures accuracy in data gathering and reporting.
• Curiosity and Proactivity: Eager to learn and takes initiative in supporting research activities.
• Team Collaboration: Works well in a team environment, contributing to group efforts and supporting team objectives.
• Organizational Skills: Capable of managing multiple tasks and projects simultaneously.
• Technical Skills: Familiarity with research tools and data visualization software is a plus.