Job Description

Job Responsibilities 

Your main responsibilities will be to:

• Supervise a team of inspectors in Newcastle, South Africa and oversee their performance through Key Performance Indicators. Take actions based on their results.
• Act as a trainer and coach, provide technical support and guidance to the inspectors and conduct performance evaluations and on-site audits.
• Build the sense of belonging to QIMA for all members of the team.
• Propose and implement solutions to improve standards of service to prevent issues that may impact the quality of inspections.
• Lead the claim investigations received from clients and implement the corrective action plans.
• Represent QIMA during meetings with customers to support the sales development in the region, provide technical expertise, and kickoff inspection programs.
• Oversee all operational aspects of the inspection program of the KA clients in the regions.
• Maintain good working relationships with all the suppliers and factories where we inspect. 
• Optimize and reduce costs in the region.

Qualifications

Your profile

In order to be successful in this role, you must have:

• Master’s degree in engineering; strong familiarity with Quality Management or Product Organization
• Practical experience in performing QC inspections with a strong desire to improve internal protocols.
• Technology driven mindset.
• Strong willingness and potential to become a manager of high-scale teams with a mindset oriented towards performance management.
• Ability to travel to meet your team members and to visit clients and factories.
• Excellent command of English (spoken and written)