Job Expired
Installer Technical Support Agent – Lichtenburg needed at HeroTel
Job title : Installer Technical Support Agent – Lichtenburg
Job Location : North West,
Deadline : May 05, 2024
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Key Performance Areas would include, but are not limited to:
- Supply FTTH allocations to Installers.
- Escalate any FTTH allocation issues and follow up until resolved.
- Maintain all FTTH allocation records into the applicable systems.
- Provide Wireless and Fibre installation data to Installers – do installation planning.
- Do WiFi planning for each applicable installation.
- Approve installations according to signal specifications. Evaluate photos sent by Technicians from site for quality and advise accordingly.
- Assist the Installers and Technicians with advanced troubleshooting where problems occur.
- Assist the Installers and Technicians with advanced setups in the field during the install.
- Advising Sales in quotations for large, complicated installations.
- Ensure each installation is done according to the installation SOP provided.
- Do quality control after each installation.
The successful candidate must have the following experience/skills:
- 1-2 years’ experience in the following areas: Mikrotik, Ubiquiti, Cambium.
- 2 years Field Technician experience.
- Effective planning skills.
- Good communication skills.
- Good administrative capabilities.
- Time managing skills.
- Well disciplined.
- Must be able to work under pressure.
- Must be medically fit.
- Must have a driver’s license.
- Adequate knowledge of RF protocols.
- Adequate knowledge of Fibre.
Education Requirements:
- Grade 12 or equivalent qualification at NQF Level 4.
- Specialized certifications would be an advantage.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- This job has expired!
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