Intermediate Application Support Analyst (12 – month fixed term contract) (8159) needed at Allan Gray Proprietary Limited

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Job title : Intermediate Application Support Analyst (12 – month fixed term contract) (8159)

Job Location : Western Cape, Cape Town

Deadline : July 14, 2024

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Job Responsibilities

  • Incident and Problem Management: troubleshoot/investigate and fix issues raised by the business and the rest of IT. These events could be related to Production or Development Environments and encompass in-house, and vendor developed applications (applications include the following technologies C#, JavaScript, MSSQL, Crystal, SSRS)
  • Request management: the fulfilment of requests raised by business and the rest of IT
  • Maintenance of the production and development environments
  • Work on multiple projects
  • Support domains with the technical setup and configuration of new system implementations
  • Implement access requests while ensuring due process is followed especially with regards to auditing requirements
  • Release Management: release scripts and code ensuring changes are tested and approved.
  • Application and Database Performance Monitoring, Investigation and Tuning
  • Liaise with 3rd line development teams to resolve incidents, when required.
  • Regular updating of documentation
  • Work closely with the rest of IT to continuously drive stability, architecture, process and performance improvements.
  • Knowledge of AWS will be advantageous.

Experience Required

  • 3 years’ experience in a similar role
  • Exposure to the Asset Management business would be advantageous.
  • Comprehensive working knowledge of Microsoft Windows, Active Directory and MS Office
  • Working knowledge of Azure and AWS (advantages)
  • Understanding of Database Server Administration and SQL scripting 
  • Understanding of Networking and IT Security
  • Understanding of AWS infrastructure (advantages)


  • Knowledge of Allan Gray’s application environment would be a distinct advantage
  • A working knowledge of scripting languages (advantageous)
  • Able and willing to self upskill.
  • Ability to work independently as well as part of a team
  • Strong logical thinking and deductive reasoning 
  • Ability to analyse and investigate error messages
  • Excellent communication and overall people skills
  • Enthusiastic and fast learner
  • Passion for IT and technology in general
  • Excellent time management skills
  • Be prepared to work shifts on a rotational basis
  • Be prepared to work after hours on a rotational basis (including weekends)
  • Exceptional attention to detail
  • Ability to function well under pressure in a fast moving environment
  • Results orientated
  • Ability to accept responsibility for all tasks
  • Show initiative for own growth and development
  • Detail oriented

How to Apply for this Offer

Interested and qualified candidates should apply using the Apply Now button below.
  • This job has expired!

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