You Bring:

Relevant IT Networking and Security qualifications.

• Certification in MTCNA, MTCRE, or higher (MTCINE preferred)(advantageous).
• At least 4 years’ experience in IT tech support networking and field application experience or a related role.
• Practical experience with Juniper, Cisco routers, switches, firewalls, and FortiGate networking equipment (advantageous).
• Understanding of network switching, routing, VPNs, voice technologies and vulnerability assessments.
• Knowledge of Fortinet firewalls, network support, troubleshooting, deployment and escalation matrix.

What You’ll Do:

• Support and manage the branch network.
• Support and manage the NMS systems to manage network performance and trend analysis.
• Perform schedule updates, network upgrades, security configurations, and installing patches or service packs.
• Communicate with third-party support services and connectivity service providers.
• Participate in the management of logged client support tickets and manage escalations as needed.
• Escalate, track and report on issues logged to 3rd party vendors.
• Develop and maintain technical documentation and SOPs including (Branch and Hollywoodbets buildings network diagrams, installation and configuration procedures, troubleshooting guidelines, and operational procedures).
• Coordinate with IT Helpdesk, Field support and Infrastructure staff to plan new network installations or upgrades of existing networks.
• Proactively help to track various performance metrics like traffic, bandwidth utilisation, availability, packet loss and much more.
• Take into consideration and create disaster recovery strategies.
• Plan, design and implement new networking solutions that will benefit our organisation.
• Analyse network performance to identify areas of improvement.
• Provide second level connectivity support assistance and assist the junior network engineering support staff to diagnose and resolve network related issues.
• Manage multiple projects with rapidly changing priorities.
• Work closely with the IT infrastructure team to support and manage the network.
• Participate in incident management and root cause analysis discussions.