What We’re Looking For:

• Envision, plan, design and coordinate the implementation of systems and processes that provide strategically aligned business value.

Responsibilities Include, But Are Not Limited To:

Technical 

• Assess business needs utilizing a structured requirements process (elicitation, gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advises on options.
• Compile, define, and communicate business requirements and functional specifications for the implementation of business solutions.
• Analyze business processes and procedures to understand their strengths and weaknesses to determine opportunities for improvements.
• Compile user test cases and system integration testing and validates test results during testing.
• Monitor testing processes to ensure that business requirements are adequately met with minimal disruption to operations.
• Ensure test strategies involve appropriate integration and process components.
• Ensure integrity of systems from an architectural and maintenance perspective are maintained in satisfying client requirements

Stakeholder Management 

• Foster and maintain superb communication between team members and business units
• May meet regularly with BSA team to gather work statuses.
• Provides advice, guidance, encouragement and constructive feedback to BSA’s.
• Ensures work, information, ideas, and technology flow freely across teams

Management 

• Maintain business unit backlog management processes
• Monitor and ensure the stability of all systems for which you are responsible and/or that your business units rely on
• Manage business stakeholder/client expectations

Business 

• Understand the domain(s) for which you will be responsible. 
• Work closely with functional business units to achieve strategic priorities through the implementation or refinement of business systems and processes.
• Proactively seek opportunities for automation or scale within the business.
• Establishes and maintains a good working relationship with business units in order to provide effective solutions to their problems
• Manage ambiguity and dependencies around business requirements. 

Personal 

• Focus on and promote continuous self-improvement.
• Build and maintain a mutually respectful relationship with fellow team members

Things That Should Be In Your Background:

• At least 5 years+ ICT job-related experience of which 2+ years should be as a Business and/or Systems Analyst.
• Superb communication skills required.
• Ability to rapidly grasp concepts and think creatively about solutions.
• A sound understanding of a wide variety of technologies. 
• Ability to deal with high levels of ambiguity.
• Experience leveraging Software as a Service to achieve business value delivery.
• Proficient in SQL, MySQL.
• Experience in Process Mapping and Improvement (UML, BPMN 2.0).
• Demonstrated experience with working within project teams in order to delivery medium to large IT related projects.
• Demonstrated analytical skills, including aptitude towards problem identification, resolution, comprehension and interpretation of technical procedures.
• Interpersonal/relationship building skills with technical and business personnel.
• Ability to manage time and prioritization of workload.
• Ability to work in a team within a diverse/ multiple stakeholder environment.
• Excellent written, verbal and presentation skills.
• Bachelor’s degree in Business Administration, Information Systems, Computer Science, Finance or a related field.

Other Attributes That Will Help You In This Role:

• Strong knowledge of Order to Cash processes and related business functions preferred.
• Experience and certification in process thinking (Lean, KanBan, 6-Sigma, etc.) preferred.
• Exposure to Project Management best practices and processes advantageous.
• IT framework certifications (ITIL, COBIT, etc.) advantageous.