Internal Sales Job at Green Marble Recruitment

ROLE OVERVIEW: 

• The Internal Sales professional will provide comprehensive sales administration and customer support, managing the process from quotation through to invoicing, delivery and collection.
• The role requires accurate data management, strong customer communication and effective coordination with sales and logistics teams.

Minimum requirements:

• Matric.
• Internal Sales or Sales Administration experience.
• Pastel and/or Fusion experience.
• Strong computer literacy and administrative skills.
• Preparing accurate quotations and invoices.
• Proficient in managing customer information and correspondence.
• Ability to coordinate deliveries, collections and transport arrangements.
• Knowledge of sales, stock and consignment reconciliations.
• Familiarity with cross-border documentation, including SADAC requirements.
• Strong written and verbal communication skills.
• Good attention to detail and numerical accuracy.
• Ability to compile and analyse sales and operational reports.

Personality Traits:

• Customer-focused and professional.
• Accurate and detail-oriented.
• Organised and efficient.
• Proactive and responsive.
• Confident and service-driven.

Duties and responsibilities:

• Capture, manage and update new and existing client information on Pastel / Fusion.
• Manage daily customer correspondence via email and telephone.
• Prepare and issue accurate quotations within required timeframes.
• Follow up on quotation requests and maintain communication with clients.
• Generate and issue accurate customer invoices.
• Request and coordinate transport quotations.
• Arrange and manage customer deliveries and collections.
• Complete cross-border documentation, including SADAC requirements.
• File and archive quotations, invoices and credit applications.
• Compile daily, weekly and monthly sales and operational reports.
• Analyse reports and identify opportunities for continuous improvement.
• Prepare sales, stock and consignment stock reconciliations.
• Assist customers with debit, credit and general account queries.
• Assist Sales Representatives with customer and sales administration requirements.
• Assist walk-in customers and respond to general customer enquiries.
• Attend marketing expos, social events and relevant training activities.