Internship: Declarations and Call Centre Services Job at The Department of Employment and Labour

REQUIREMENTS :

• An undergraduate qualification in Contact Centre Management/ Business Management/ Business Administration/ Administration Management/ Public Administration/ Financial Management at NQF Level 6 as recognized by SAQA. No experience required. Never participated in any internship programme (for both public and private sector).
• Knowledge: Unemployment Insurance Act and Regulations. Unemployment Insurance Contribution Act. Batho Pele Principles. Call Centre Operating System.
• Skills: Computer Literacy. Communication (Verbal and written). Listening. Interpersonal. Customer Focused. Telephone Etiquette. 

DUTIES :

• Support inbound and outbound call services. Support helpdesk services. Support maintenance of employer database.