Description

• AVBOB Member Value invites unemployed South African graduates between the ages of 18-35 to apply for the 2024/25, Member Value Internship Programme.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  You will have access to personal services through the employee assistance program and wellness programs.  You will be working for an organization that values employee development and rewards excellent performance.

The areas of responsibility include but are not limited to:

• Delivering a positive and professional client service experience to branch customers.
• Managing client inquiries at branches and documenting activities and outcomes.
• Escalating customer complaints or complex queries to supervisors and Member Value Manager in a timely manner.
• Providing clients with onboarding assistance onto AVBOB Member Rewards Programme.
• Building positive client relations by checking in regularly and following up on active processes.
• Maintaining client records and documenting processes.
• Through post service surveys, identifying potential client services concerns and facilitating proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommending product improvements based on client services feedback.

Requirements
Qualifications

• Financial Degree or
• Accounting/Economics Degree or
• BSc Information Systems or
• Marketing Management Degree or
• Business Administration Degree

Skills and Experience

• Data Analytics
• Sales Experience is advantageous
• Customer Service experience advantageous
• Problem solving
• Resilient and able to work under pressure.
• Effective communication skills both written and verbal.

Role based competencies

• Excellent customer service skills
• Team player
• Customer focused
• Communication
• Analytical
• Patience