Key Purpose

• To provide first line support across all Telephony services and ensure that service desk tickets are managed efficiently to meet SLA% milestones. Research and keep abreast with Telephony and Unified Communications industry trends, and cloud technologies. Introduce and implement new technologies.
• Support senior engineers and specialists with projects and documentation. Perform system monitoring and health checks to maintain a satisfactory system uptime.

Areas of responsibility may include but not limited to

• System health checks and apply first time resolution fixes to faults.
• Handle first line operations and escalations.
• Handle service desk calls and meet 95% monthly SLA.
• Maintenance, including but not limited to general system capacity management.
• Perform system administrative support duties.
• Asset management.
• Assist with scripting and coding towards infrastructure automation.
• Be involved and contribute to project work.
• Accreditation – complete at least 1 industry certification annually

Personal Attributes and Skills

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience

• Matric
• Degree or diploma in Telecommunications or Computer Science,
• Certification in at least one of the following (A+, CCNA, AWS Cloud practitioner, azure fundamentals). Linux and Windows OS knowledge is preferred.

Specific Requirements:

• Passion for IT, cloud computing, as well as Infrastructure automation.
• Must have interest in Artificial Intelligence and Machine Learning technologies.
• No previous internship and or graduate programme in any industry or government institution
• No work experience (Essential)
• Between the ages of 20 – 30 (Essential)
• You must be a South African Citizen by Birth or by naturalization before the 27th April 1994.