Investigator – Re-Advertisement Job at Public Protector South Africa

REQUIREMENTS

A degree or National Diploma in any of the following fields:

• Law/Auditing/Forensic Accounting/Forensic Investigations 

Minimum

• three (3) years Investigation experience and/or Forensic Investigations and Forensic Auditing Good understanding of legislative prescripts that give mandate to Public Protector SA Computer literacy 
• Understanding of Public Service Administration Knowledge and application of Case Management System (CMS) or other computer management systems Knowledge of auditing or investigation techniques A valid driver’s license Fluency in English and other official language relevant to the Province/Region 

COMPETENCIES, SKILLS & KNOWLEDGE

• Knowledge of Good Governance principles Excellent negotiation, mediation and conciliation skills (Alternative Dispute Resolution) Legal research skills Legal interpretation
• Knowledge of Case Management or similar computerised management system Good general and Report writing skills
• Project Management skills Forensic investigation skills will be an advantage Effective general management and administration skills in addition to above
• Ability to timeously resolve queries and finalise investigations, and make appropriate recommendations to effectively address maladministration and correct service delivery failures Legal research and interpretation of statutes 
• Production of high quality reports Must have strong ability to initiate hearings, gather information and evidence
• The position requires individuals who are objective, impartial and initiative Must be able to eal with complaints, resolve, rectify, make presentations and generally act without fear, favour or prejudice.

ATTRIBUTES

• Respect Transparency and Accountability CourtesyTeam player Integrity.

KEY RESPONSIBILITIES AND DUTIES

INVESTIGATIONS

•  Conduct investigations on maladministration, undue delay and conduct failure using various investigation techniques in accordance with PPSA service standards.
• Prepare Investigation Plans for each allocated matter.
• Apply Alternative Dispute Resolution (ADR) process to resolve reported complaints
• Keep complainants informed of the progress of the investigation.
• Prepare letters, memos and reports and submit to the supervisor within timelines set in the investigation plan.
• Draft Investigations and closing reports.

STATISTICAL REPORTING 

• Submit prescribed accurate and complete monthly and quarterly statistical reports to the supervisor.
• Ensure the case management system is updated for accurate reporting.

CUSTOMER SERVICES

• Keep complainants informed of the progress of the investigation.
• Adhere to PPSA Service Standards.