iStore Call Centre Agent – Sandton needed at Core Group

Gauteng, Johannesburg Full Time Customer Service

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Job title : iStore Call Centre Agent – Sandton

Job Location : Gauteng, Johannesburg

Deadline : February 08, 2025

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Responsibilities:

  • Provide support, assistance and resolution in line with the iStore trading hours
  • Achievement of targets
  • Adherence to contact centre processes and procedures
  • Handle complaints, answer queries and provide support and general information
  • Be fully conversant with the Core Group’s client care and client satisfaction policies and service level undertakings
  • Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations 
  • Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
  • Technical support: Resolving technical issues telephonically and possibly researching technical issues
  • Status queries: Assist customers with queries on all repairs in progress
  • Call logging all incoming telephonic requests
  • Customer service

 Requirements:

  • Matric Certificate
  • South African ID
  • At least 1 year of experience in a Call Centre

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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