Minimum Qualifications:

• Diploma in IT Support Services

Minimum Experience:

• 3 years’ experience of Help Desk Co-ordinator
• Experience in Intermediate Ms Office and Desktop Support
• Added advantage
• Valid Drivers Licence

Key Outputs:

• Reporting to the ICT OPS Specialist, the appointee will:
• Operates helpdesk and call management system:
• Man the IT helpdesk telephone, logging calls and notifying relevant technicians
• Control the internal Help desk by logging all faults in accordance with the IT department’s SLA
• Department’s SLA
• Compile and distribute relevant reports e.g. call log reports
• Follow-up with technicians on urgent and overdue calls
• Support end-user callers on standard office products
• Control and monitor Amatola Water IT Assets and software:
• Control the booking in and out of pooled IT resources
• Maintain register of users, allocated hardware, non-standard software and other allocated resources
• Performs general IT Administration:
• Obtain initial quotations with specifications and forward to SCM as required for various hardware and software
• Follow-up with suppliers to ensure the timeous delivery of IT hardware and software
• Assist with manuals and Integrated Management System
• Coordinates in house training
• Report on activities and performance