QUALIFICATIONS NEEDED:

• Degree in computer technology or industry qualifications with minimum 2 years’ experience. 

NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE:

• At least 2 years of experience in IT administration, support, or a related role.
• Familiarity with IT systems management, incident and change management processes (e.g., ITIL framework).
• Experience with SAP or similar enterprise resource planning (ERP) systems is an advantage.
• Basic understanding of backup processes, monitoring tools, and SLA management.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE: 

• IT Administration Assistance:
• Assist in the preparation, submission, and tracking of user forms, access control, Biometrics for user, IT equipment and infrastructure investments.
• Collaborate with relevant departments to ensure accurate information is provided and timelines are met.
• SAP Payment Load:
• Support the team with SAP payment load processes, ensuring accurate and timely input of financial data.
• Monitor and address any discrepancies in SAP payment loads.
• Quality System Documentation:
• Review, update, and maintain IT-related quality system documentation (e.g., procedures, work instructions, and policies).
• Ensure documentation aligns with internal standards and regulatory compliance.
• Collaborate with stakeholders to ensure that system processes meet quality standards.
• IT Project Coordination:
• Assist in coordinating IT projects, ensuring timely and effective execution.
• Work with cross-functional teams to define project scope, milestones, and deliverables.
• Track project progress and assist in troubleshooting project issues.
• Incident Management:
• Participate in the incident management process, logging, tracking, and resolving IT-related incidents in a timely manner.
• Collaborate with other IT teams to investigate, diagnose, and address issues promptly.
• Change Management:
• Assist in managing IT change requests and changes to infrastructure and systems.
• Ensure changes are documented and comply with the company’s change management procedures.
• Backup Compliance Monitoring:
• Monitor and verify the backup compliance of systems, ensuring that backup processes are followed, and that critical data is regularly backed up.
• Troubleshoot backup failures and escalate issues to the appropriate teams.
• SLA Monitoring and Reporting:
• Monitor IT service performance to ensure SLAs are met.
• Generate reports on SLA compliance and identify areas for improvement in service delivery.

Application Deadline:

• 06 January 2025