Key Performance Area

• Ensure IT Services are Accessible to Internal and External Company Customers
• Attend IT incidents and requests.
• Configure new equipment.
• Adopt a proactive approach to prevent problems from arising.
• Ensure compliance to OHS when setting up.

Provide Desktop Support

• Provide software and hardware configuration according to business requirements.
• Conduct troubleshooting, maintenance, upgrades, and other activities required for 
• efficient working of computer systems.
• Undertake maintenance and repairs on damaged and repairable hardware.
• Management of Multifunctional Devices and Scanners
• Establish connection and access to MFD and Scanners for all users.
• Identify problems; log calls with Service Desk and escalate matters to senior Lead: 

Business Support.

• Manage replacement of consumables in the region. 
• Provide Network and Telephone Support
• Replace faulty devices.
• Provide 1st line support of telephone infrastructure.

Asset Management

• Undertake audits of hardware and software assets.
• Conduct Bi-annual asset verification.

AV Support

• Attend to AV requests.
• Attend to 1st line AV problems and escalate matters to Lead: Business Support.

Reporting

• Provide input to IT Operations reports.

Qualifications and Experience

• National Diploma in Information Technology related qualification.
• Relevant 2 years’ experience in system support.
• Technical and Behavioral Competencies Required
• Planning, Organising, and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Citrix knowledge advantageous.
• Willingness to travel and work extra hours