Purpose

As an IT: Change Management Specialist your primary responsibility is to provide specialist advice & support in the IT management change process to ensure solutions are successfully implemented and meet customer and business requirements through the execution of predefined objectives as per agreed (SOPs). 

You will also be responsible for the repurposing of processes, re-engineering and creating new service models for the Agile Shift and application of systems thinking for a soft landing in Digital Transformation.

Responsibilities

• Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Comprehensively test solution to ensure delivery according to identified requirements and document changes for recording and governance purposes.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.

Additional Responsibilities

• Proactively solves problems, determines root cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.
• Assessing IT changes for control and audit purposes.
• Post implementation review and change failure analysis.
• Change management reports and Change co-existence.
• Chairing of CAB meetings and Release Planning.

Minimum Experience

• 2 – 3 years of experience in a similar environment.
• Experience with Service Management Tool Remedy, Office 365 Team and SharePoint
• ITIL Service Management,
• Agile knowledge and DevOps
• Site Reliability Engineering,
• Organisational  and People Change Management

Minimum Qualifications

• Bachelors Degree and Professional Qualifications [Level TBA: Pre-2009 was L5] in Finance Economics and Accounting