OBJECTIVE:

• To ensure that efficient and cost-effective business solutions and processes are in place to address business needs/requirements. This role will work closely with the other teams, assist in designing, developing, testing and maintaining software solutions. 

KEY RESPONSIBILITIES:

Management of IT Service Delivery and Support

• Create, analyse, and validate detailed functional specifications
• Design, Build and implement relevant software solutions / Applications
• Facilitate design sessions with implementation teams to define solutions
• Testing of Solutions / Applications
• Share knowledge with other Teams

 Stakeholder / Customer delivery

• Collaboration with clients / stakeholders to gather and understand business requirements
• Provide Application support and training for clients
• Train clients /stakeholders on new and existing Applications
• Build Stakeholder relationship

Innovation

• Identify current and future state business processes
• Drive business enabled innovation using technology
• Assess and refine existing processes, and develop new where necessary, to support the strategic direction of the organization

IT Governance 

• Formulate technical requirements specification based on business requirements
• Assess and remediate any security vulnerability that may exist in technology

Requirements
QUALIFICATION AND EXPERIENCE:

• Matric / Grade 12
• Diploma / Degree in Information Technology field or equivalent work experience (+2 years) in an Information Technology environment
• Experience in Service management environment / Supporting the user Community and key stakeholders with proven experience of service support in a matrix approach with internal and external resources which may not be direct reports

Experience

• Experience in the developing solutions using Microsoft Power Platform MS PowerApps, Flow, Power Automate, Microsoft Forms
• Knowledge Power BI
• Knowledge of Sharepoint Administration, ServiceNow
• Microsoft Office 365 knowledge is essential
• Ability to design database models
• Ability to facilitate interactive design and technical specification sessions
• Ability to work with all levels of the organization, both technical and non-technical
• Sound knowledge of methodologies & frameworks such as Agile, SDLC, Waterfall
• Knowledge of ERP system – SAP

Competencies

• Excellent analytical and technical skills 
• Communicate effectively
•  Facilitation
• Integrity & Honesty
• Customer Focused
• Persistence, Patience
• Innovative
• Results oriented
• Effective Problem solving and troubleshooting
• Accuracy & attention to detail.
• Self-development orientation.
• Dedication.
• Self Confidence.
• Assertiveness.
• Logical & Lateral thinking.
• Information Seeking.
• Persuasive, negotiation