IT Device Administrator (JHB) needed at FlySafair

Description

• Deploy and configure new devices, ensuring compliance with organisational policies;
• Provide support in all aspects of Mobile Device Lifecycle, deployment, refresh, reclamation, decommission, and troubleshooting;
• Manage device settings, profiles, and security policies;
• Keep devices up-to-date with the latest software, security patches, and firmware updates;
• Ensure the secure decommissioning and disposal of devices, with all data permanently erased and integrity maintained throughout the process;
• Enforce security policies and procedures on devices to protect against cyber threats and data breaches;
• Monitor device activity and security events to detect and respond to potential vulnerabilities;
• Respond to security incidents involving relevant devices;
• Diagnose and resolve issues with devices, including hardware, software, and connectivity problems;
• Optimise device performance and user experience;
• Plan for future device needs and capacity requirements;
• Provide technical support to users regarding their devices;
• Maintain up-to-date documentation on device management procedures and policies;
• Collaborate with Teams/departments to ensure effective device management;
• Produce weekly and/or monthly reports as and when required.

Requirements

• Grade 12 or Equivalent (Essential);
• Diploma in IT (Essential);
• 1 year experience in a similar role (Essential);
• 1 year experience with MDM solutions (Advantageous);
• Mobile security experience (Advantagous);
• Required to be available outside regular hours when necessary for handling emergencies, special projects, and any technology-related tasks that could disrupt business operations;
• Good understanding of Mobile Device Management (MDM) platforms;
• Proficiency with various operating systems (iOS, Android, etc);
• Knowledge of application and network infrastructure protocols.