KEY RESPONSIBILITIES:

• Azure Administration:
• Manage and maintain the Azure environment, including virtual machines, storage, networking, and security.
• Deploy and manage resources in Azure, ensuring optimal performance and cost[1]efficiency.
• Support cloud-based and hybrid infrastructure solutions, including Azure Active Directory.
• Identity Management (Okta & Duo):
• Implement and manage Okta for Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
• Configure user provisioning workflows, ensuring secure and automated identity management.
• Administer and support Duo for two-factor authentication (2FA), providing end-user support for setup and troubleshooting.
• Manage user access controls and troubleshoot authentication issues.
• Procurement & Provisioning:
• Manage the procurement of laptops and other hardware globally.
• Oversee the provisioning of MacOS laptops using tools like Mosyle MDM, ensuring proper device configuration and security.
• Maintain IT asset inventory, ensuring systems are patched and up-to-date.
• IT Support:
• Provide hands-on support for end-user devices, including installation, configuration, and troubleshooting for MacOS and Windows.
• Diagnose and resolve technical issues across infrastructure (e.g., network connectivity, VPNs, printers, cloud applications).
• Respond to support tickets in a timely manner and escalate complex issues as needed.
• System & Network Management:
• Manage systems like M365, Okta, Azure Virtual Machines, and Azure Active Directory.
• Administer the Cloudflare Warp client for secure internet browsing and remote network access.
• Oversee office network infrastructure, including managing routers and ensuring network reliability and security.
• Audio/Visual Equipment Management:
• Ensure that office audio and visual equipment is functional, managing meeting room setups for presentations and video conferences.
• Security Management:
• Collaborate with the security team to enforce policies and improve overall security posture.
• Handle security incidents related to both office and staff devices, ensuring effective incident response.
• Manage security tools such as DUO and Datadog for monitoring the health and security of systems.
• Collaboration & Projects:
• Work closely with cross-functional teams, including cybersecurity, development, and HR, to ensure seamless integration and support for systems.
• Participate in system upgrades, migrations, and infrastructure improvements to align with security and compliance policies.
• Scripting & Automation:
• Develop and maintain automation scripts using Python, Bash, and PowerShell to streamline IT processes, such as device provisioning and user account management.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience managing Azure environments, including Azure Active Directory.
• Hands-on experience with Okta Identity Management and Duo Security.
• Proficient in desktop support for both MacOS and Windows operating systems.
• Familiarity with networking principles (DNS, DHCP, VPN, etc.).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and within a team.

Preferred Skills:

• Experience with automation tools for user provisioning and deprovisioning.
• Familiarity with other cloud environments such as AWS.
• Scripting experience in Python, Bash, and PowerShell.
• Familiarity with IT management systems like Bamboo HR, M365, SharePoint, Jira, Confluence, Cloudflare, and Mosyle MDM.

Nice to Have:

• Experience or interest in AI/ML tools and technologies.
• Exposure to AWS services such as EC2, S3, and general support.
• Experience with asset management and licensing systems, including Adobe and Microtik routers.