Key Performance Areas:

Helpdesk 

• Prioritizes and manages several open service requests at one time to ensure a timely turnaround of service requests.

Day to Day Support of Head Office 

• Prioritizes and manages several open service requests at one time to ensure a timely turnaround of service requests.
• Troubleshoots systems and network problems.
• Diagnoses and solves hardware/software faults in the user environment
• Set up electronic equipment for employee use
• Maintains a record of activities and time spent on daily communication transactions; Installation activities, problems and remedial action taken
• Identifies softwarehardware problems and trends proactively referring to the necessary vendor when appropriate
• Set up electronic equipment for employee use
• Facilitates IT systems training as needed
• Reads technical manuals of all new electronic equipment
• Creates step by step screenshot guides about topics that users struggle with and create knowledge base articles
• Answers users queries regarding computer software and hardware 
• Assesses basic computer skills of m2m staff and provides on the job training where required
• Maintain Database of all IT related equipment, i.e., purchase dates, users and laptop, etc.
• Creates user accounts
• Maintains user accountsgroups databases

Job Requirements

Qualifications and Experience:

• IT Degree
• Administration and record Keeping
• English communication – verbal and written