Job Description

Primary Responsibilities

• Responsible to support laboratories with LIMS – coordinating issues, functionality and improvements of the system. A Chemistry and/or Laboratory and Information Technology background is ESSENTIAL.

Specific Responsibilities

• Supporting the various LIMS systems in multiple Laboratories, on a technical and functional level on system functionalities including setup, implementation, system configurations, validation, troubleshooting and staff training.
• Develop standard operating procedures (SOPs) for LIMS use and troubleshooting.
• Ensure real-time synchronization between LIMS and laboratory instruments.
• Implement IT projects in the region and objectives of the information technology needs of the company to ensure the computer capabilities are responsive to the needs of the company’s growth – including configuration of LIMS systems for new and existing sites
• Provide periodical and ad-hoc reports and data insights for decision making.
• Participate in system audits, validation, and documentation of change controls.
• Support Computer Operations
• Install Hardware/Software
• Implement Projects
• Test Hardware/Software
• Support Users
• Establish company infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts
• Evaluate overall operations of computing and information technology functions and recommend enhancements
• Control the quality, timeliness and costs of the (IT) projects
• Ensure the security of the information systems, communication lines, and equipment
• Assist with the implementation, support and revision of all backups and disaster recovery procedures and plans
• Identify emerging information technologies to be assimilated, integrated, and introduced within the company

Qualifications

Education 

• Matric (Grade 12)
• Relevant A+/N+ or MCDST University Degree or Diploma or equivalent professional Qualification (Sciences i.e., Chemistry, Biotechnology, Biomedical Technology and Information Technology) – and/or 3 years proven experience in the sector or within the company in the functions, knowledge, skills and experience sufficient to be recognized as a qualification through Recognition of Prior Learning (an advantage)
• MCSE will be an advantage
• Network operations knowledge
• Portal support knowledge (MS Share point portal)

Experience

• A MUST HAVE – Chemistry and/or Laboratory experience
• Laboratory software experience
• Minimum 3 years IT experience in a client and system support capacity
• Experience with implementation of information technology integrations like CCLAS, Starlims, LabVantage, LabWare or SLIM
• Laboratory experience in a commercial Laboratory environment – A MUST
• Experience required in desktop/laptop hardware troubleshooting and support as well as Microsoft Operating systems and Microsoft Office applications setup, configuration and support.
• Server hardware and software support experience
• Understanding in SQL Databases and SQL queries
• Some understanding – PowerBi, SSRS and Crystal Reports
• Understanding 3rd party systems (Oracle BOSS, CRM, ERP, etc.) integrations with LIMS.
• Understanding of Laboratory Quality Management Systems (QC and QA).