IT Manager Job at Network Recruitment

• h the Head of IT, translating the broader technology strategy into disciplined day-to-day execution. You will lead Tier 2 IT operations while working across infrastructure, networking, cloud, endpoints, cybersecurity, backups and service management.

Key Responsibilities

• Lead and manage Tier 2 IT support and infrastructure operations
• Manage escalations across Tier 1, Tier 2 and Tier 3, ensuring issues are properly diagnosed and resolved
• Oversee Windows Server, Windows 11 and Linux environments
• Manage AWS cloud infrastructure, monitoring, backups, DR and operational performance
• Oversee SD-WAN, WAN/LAN, VPN, DNS/DHCP, routing, switching, firewalls and site connectivity
• Manage Microsoft 365, Entra ID, endpoint management and identity operations
• Drive patching, EDR/MDR/SIEM, vulnerability remediation, MFA and privileged access controls
• Lead major incident management, root-cause analysis and corrective actions
• Ensure effective backup, restore and disaster recovery testing
• Manage IT assets, configurations, licences, infrastructure documentation and lifecycle planning
• Coordinate infrastructure, cloud, ISP and technology vendors
• Drive service levels, ticket ageing, SLA performance and operational KPIs
• Coach, develop and performance-manage the Tier 2 technical team
• Identify recurring issues and improve SOPs, automation, monitoring and operational processes

Technical Environment

• Windows | Linux | AWS | Microsoft 365 | Entra ID | SD-WAN | Networking | Firewalls | VPN | DNS/DHCP | EDR/MDR/SIEM | IAM/MFA | Vulnerability Management | Backup & DR | MS SQL Server | PostgreSQL | PowerShell | Bash/Python | ITSM

What We're Looking For

• 7–12+ years' experience across IT infrastructure, networking, cloud or technical support
• At least 3–5 years' experience leading an IT infrastructure, support or operations team
• Strong hands-on experience across infrastructure, networking, cloud and endpoint environments
• Proven experience managing Tier 2 escalations and working with Tier 1, Field Services and Development/Tier 3 teams
• Practical experience with operational cybersecurity, vulnerability remediation and security controls
• Experience within a multi-site, customer-facing or 24/7 environment is highly advantageous
• Strong Linux administration and troubleshooting experience
• Solid AWS operational experience
• Strong networking and firewall knowledge
• Experience with incident management, RCA, disaster recovery and service management
• PowerShell experience is required; Bash and/or Python would be advantageous
• Relevant IT, infrastructure, cloud, networking, cybersecurity or service-management qualifications/certifications are advantageous