Minimum Requirements:

• BCOM: Bachelor of commerce (Essential), specialisations in Management or Information Technology (advantageous)
• ITIL: Information Technology Infrastructure Library certifications (advantageous)
• MCSE: Microsoft Certified Solutions Expert (Essential)
• Five years’ experience in a similar role
• Windows infrastructure (IIS, RAS, AD, DNS, virtualisation, Backup)
• Managing a midsize team of 3 to 5 line reports
• IT Budgets
• Formal Report Writing
• Document and BU Policy Management
• SharePoint online (administration)
• SQL Server (administration)
• Exchange Online (administration)
• Microsoft 365 (administration)
• General WAN, LAN, Wi-Fi, switching.

Duties and Responsibilities:

• Support of both strategic and operational goals of organisation.
• Build quality engagements to facilitate improved support.
• Maintaining Business Continuity schedules.
• Updating policies in conjunction with the Data Protection Officer.
• Develop technology roadmap to ensure strategic company objectives can be met.
• Run quarterly meetings of the IT Steerco.
• Develop and manage the IT budget to ensure resources are allocated efficiently between ongoing operations and new projects.
• Manage and negotiate contracts with IT vendors to ensure favourable terms and high-quality services.
• Implement and monitor IT vendor service level agreements to mitigate risk.
• Quarterly technology board report submission.
• Direct and manage IT projects from initiation through to successful completion, focusing on staying within budget and meeting deadlines.
• Mentoring and training of technology employees, building skills within department, to reduce employee reliance and develop horizontal job loading.
• Lead the IT support team to provide timely and effective resolution of technical issues for internal users.
• Develop and build on existing relationships with line managers.
• Ensure development projects meet company strategic objectives, within specified time-frames and pre-determined budgets.
• Identify technology and process related risk and implement strategies to mitigate, transfer or eliminate such risk where possible.
• Implement robust cybersecurity measures to safeguard the company data and systems.
• Ensure compliance with South Africa’s POPIA.
• Employ project management best practices to oversee initiatives such as system upgrades, software implementations, and infrastructure enhancements, ensuring they meet strategic business goals.
• Maintain business continuity through application maintenance of critical business systems.
• Minimize both the frequency and impact of conditions that reduce the availability or performance of the network infrastructure.
• Ensure long term survivability of IT processes.
• Support administration of mission critical software including financial, HR and Sales related applications.
• Liaison with stakeholders to resolve high priority system faults and develop resolution procedures.
• Problem solving relating to mission critical systems.
• Manage Network administrator on impact of conditions that reduce the availability or performance of the network infrastructure.
• Enable users to have remote access to business-critical information and resources – ensuring continued security of application and data infrastructure.
• Maintain optimal operation of business infrastructure.
• Minimize down time of critical systems, reroute to secondary systems until primary is online.