Education & Experience Required

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 3–5 years in IT management roles, including experience with outsourced software development
• Deep understanding of application lifecycle management, system integrations, and development environments
• Familiarity with infrastructure: patching, backups, firewalls, endpoint protection
• Experience supporting audit and compliance reviews
• Proven track record in team leadership and cross-functional collaboration
• Solid experience with budgeting and reporting aligned to business strategy

Skills & Attributes Required

• Application and vendor coordination
• Infrastructure awareness and accountability
• Strong stakeholder engagement, including executive/C-suite interaction
• Effective leadership and team development
• Risk and audit follow-through
• Financial management and cost control
• Results-driven, responsive, and highly organized

Key Responsibilities
Applications & Software Management

• Manage daily operations of key business applications
• Oversee software development partners and environments (CI/CD, release cycles)
• Prioritize fixes, enhancements, and new features with business units
• Ensure stable and secure APIs and integration points

Vendor & Cost Oversight

• Monitor all software-related costs: development, licensing, renewals, integration
• Maintain strong vendor relationships and ensure quality delivery
• Control software licensing and budget allocation
• Oversee external integrations to ensure seamless functionality

Infrastructure Oversight (via IT Shared Services)

• Ensure IT services (uptime, backups, patching, cybersecurity) support operational continuity
• Track infrastructure health and resolve risks/issues proactively
• Coordinate on platform upgrades, capacity planning, and disaster recovery testing

People & Team Management

• Lead the internal IT support team for applications and incidents
• Coach and set priorities to create a high-performance, collaborative team culture
• Align team efforts with evolving tech needs and business strategy

Audit & Risk Support

• Ensure compliance documentation, access control, and system records are audit-ready
• Resolve audit findings and continuously improve change control, patching, and backup processes

Business & Executive Engagement

• Act as the company’s primary IT contact, engaging across departments and executive levels
• Clearly communicate risks, issues, system status, and timelines in business terms
• Participate in planning discussions involving systems or tech strategy

Budgeting & Reporting

• Manage IT budgets, including software and development costs
• Deliver performance and risk reports to senior leadership
• Track budget variances and identify cost-saving opportunities