Applications & Software Management

• Manage day-to-day operations of business-critical applications, supported by external software development partners
• Oversee development and testing environments, software pipelines (CI/CD), and release cycles
• Collaborate with business units to prioritise and approve enhancements, fixes, and new functionality
• Ensure integration points and APIs are stable, secure, and performing optimally

Integration, Vendor & Cost Oversight

• Track, manage, and report on all software-related costs, including development effort, licensing, renewals, and integration services
• Maintain relationships with software development vendors and integration partners, ensuring high-quality delivery and responsiveness
• Monitor and control software licensing, vendor invoices, and budget allocations
• Coordinate external dependencies and integrations to support seamless business operations

IT Infrastructure Oversight (via IT Shared Services)

• Ensure IT Shared Services deliver reliable infrastructure support, including uptime, backups, patching, and security
• Actively monitor the performance of infrastructure supporting M-Sure systems, ensuring any risks or issues are followed up and resolved
• Track patching, backup health, system availability, and endpoint protection to ensure compliance and resilience
• Engage with IT Shared Services to support platform upgrades, capacity planning, and recovery testing

People & Team Management

• Lead a dedicated IT team responsible for application support and incident resolution
• Set team priorities, provide coaching, and foster a collaborative, high-performance culture
• Ensure the team is aligned to support business priorities and evolving technology needs

Audit & Risk Support

• Support internal and external audit processes by ensuring system documentation, access records, and controls are in place
• Track and resolve audit findings and support continuous improvement in areas such as change tracking, patch management, and backup testing
• Promote an environment of operational readiness and sound IT practices

Business & Executive Engagement

• Serve as the key IT point of contact within M-Sure, engaging with senior and executive stakeholders
• Communicate delivery timelines, risks, incidents, and system statuses in a clear, business-friendly manner
• Actively contribute to planning discussions where systems and technology play a role

Budgeting & Reporting

• Manage the IT budget, including software costs, development spend, and services
• Produce regular reports on IT performance, risks, budget variances, and system updates for senior management
• Identify and track opportunities for cost optimisation or service improvement

Qualifications and Experience

• Bachelor’s degree in information technology, Computer Science, or related discipline
• Minimum 3 -5 years in IT management roles, including experience with outsourced software development
• Strong understanding of application lifecycle management, environments, and integrations
• Familiarity with infrastructure concepts such as patching, backups, firewalls, and endpoint protection
• Experience supporting audit and compliance reviews
• Solid experience managing budgets and producing business-aligned reports