What you’ll do:

Client Relationship Management:

• Develop and maintain strong relationships with clients.
• Act as the primary point of contact for clients, addressing their inquiries, concerns, and feedback.
• Understand each client’s specific business goals and challenges and align managed services solutions accordingly.

Product Knowledge and Consultation:

• Possess in-depth knowledge of ICT Managed Services.
• Provide expert guidance and recommendations on the ICT Managed and related services, i.e.Cloud computing, Hosted Infrastructure, HW and SW, end-user computing and IT Service Management

Account Growth and Retention:

• Identify sales opportunities within existing clients and new logos.
• Develop a comprehensive Account Plan for the target market and territory
• Ensure high client retention rates by addressing concerns and proactively mitigating issues.

Contract Management:

• Manage client contracts, renewals, and negotiations.
• Coordinate contract discussions and work with vendors, such as Mimecast’s legal and finance teams, as needed.
• Monitor contract compliance and ensure clients get the expected value from our services.

Client Advocacy:

• Encourage satisfied clients to become advocates by providing testimonials, references, or case studies.
• Act as a liaison between clients and vendor’s product and support teams to ensure client feedback is heard and addressed.

Industry Knowledge:

• Stay updated on industry trends, specifically around managed services.
• Share relevant insights and recommendations with clients to enhance their investment and spending.

Other

Your Expertise:

• Proven experience of at least 5 years in account management and sales specialising in ICT Managed Services and IT Outsourcing; and thorough understanding of IT Service Management
• Seasoned in selling IT Anything-as-a-Service, i.e., cloud computing, hosted infrastructure, HW and SW services and then Managed Services (IT Service Desk, End User Support, etc.)

Qualifications Required:

• Bachelor’s degree in information technology, computer science, or a related field (or equivalent work experience).
• Sales Relevant degree / certification / diploma, including OEM-related certificates—must have
• ITIL certification would be an advantage