The tasks you’ll perform

• Co-manage with the global IT Operations team, all site IT systems, backup, and server/network infrastructure, including firewalls, physical/virtual servers, network switches, WIFI access points, data storage mediums, end user computers, mobile devices, printers/copiers, UPS, RFID, and its related management solutions e.g., VMWare, Cisco Meraki, VPN solutions, SIP plans, Veeam.
• Co-manage with the global IT Operations team, all site domain services including DC, AD, GPO, DNS, DHCP, FTP, IIS, file/print services, MDT, remote desktop gateway.
• Co-manage with the global IT Operations team, Intune, providing asset discovery, disk encryption (BitLocker), onboarding and management of all computers with Helpdesk.
• Co-manage with the global IT Operations team, the Office365 technology stack.
• Storage management, this includes local storage and cloud storage e.g., SharePoint for all sites.
• Maintain the currency of site network diagrams for all sites.
• Co-monitor with the global IT Operations team, the uptime of all server and network related equipment via PRTG.
• Network management, including the maintenance of site main and backup Internet circuits, bandwidth management, vendor, and cost analysis for the African region.
• Remediate, and be primary POC for site cybersecurity, infrastructure, and application related matters for the African region and to a lesser extent the Americas region.
• Remediate, and make informed decisions as primary POC for all SOC escalated incidents during the African region work hours and to a lesser extent the Americas region.
• Co-plan and execute tech refresh and IT projects for the African region.
• Responsible for afterhours and in office hours patch management in collaboration with the global IT Operations teams, this includes workstations, servers, and networking devices in compliance with Australia’s Essentials 8 Maturity Level 1 for FY24/25.
• Responsible for afterhours and in office hours vulnerability remediation in collaboration with the global IT Operations teams, this applies to critical application vulnerabilities flagged via the Vulnerability Management platform.
• Manage Active Directory user commissioning, decommissioning and group policy management in collaboration with the global IT Operations team, Helpdesk and HR.
• Contribute to an SLA of uptime of 99.9% for Lycopodium’s global IT services across all sites, this translates to an unscheduled downtime of no more than 8.5hrs each year.
• Technical advisor to IT Project Manager and IT Operations Manager for all new project initiatives in relation to the African Region.

The expertise you’ll bring

• Information Technology Degree or similar. 
• 3 years of experience managing corporate Windows Server infrastructure
• 3 years of experience managing corporate Network infrastructure
• Microsoft Certified Systems Administrator (MCSA) or equivalent will be advantageous.
• Cisco Certified Network Administrator (CCNA) or equivalent will be advantageous.
• Cybersecurity related qualifications and work experience will be advantageous.
• A minimum of 3 years in a similar role and minimum of 10 years in Information Technology roles
• Demonstrable experience working with networks including cloud access, VPN, Wi-Fi, telecommunications and network related security.
• Demonstrable experience working with security products such as mail, web, endpoint, identity, mobile devices, multifactor, SIEM & Log management software.
• South African Citizen or Permanent Resident
• Cape Town based
• Full-time office based
• Build and sustain positive relationships with all stakeholders, including clients, vendors and co-workers.
• Exemplify and encourage the core values and ethos of the business.
• High attention to detail and exceptional knowledge of information technology hardware and platforms for both on premise and cloud environments.
• Ability to work effectively with minimal supervision whilst consistently producing a high quality of deliverables.
• High attention to detail and exceptional knowledge of information technology hardware and platforms for both on premise and cloud environments.
• Demonstrated ability to work autonomously and collaboratively with colleagues across all business units. 
• Good organisational and time management skills.