IT Service Desk Administrator Job at Western Cape Blood Service

Key Responsibilities:

• Provide 1st-line support and resolution for IT tickets, ensuring IT calls logged are resolved within the specified SLAs while minimizing operational impact and downtime.
• Educating end users on IT functionality, IT policies and procedures, and the use of IT systems
• Administration of the Service Desk
• Providing an IT Administration Function
• Administering the IT procurement process
• Maintaining Quality Systems for IT, including Standard Operating Procedures & Compliance Records

Requirements

• National Diploma or Degree in Information Technology/Computer Science
• Minimum of 3 years' experience in a similar role would be advantageous
• ITIL 4 certification or training is advantageous
• Experience with Microsoft Windows and Office applications
• Knowledge of desktops/laptops and peripheral hardware
• A valid Code B driver's license, without endorsements, is essential

Competencies / behavioral dimensions:

• Excellent verbal and written communication skills
• Excellent customer service ethic
• Self-disciplined and self-motivated
• Ability to multitask and prioritise tasks effectively
• Ability to work and perform effectively under pressure
• Ability to work shifts

Closing Date: 16 October 2026