Main Objectives

• To respond to users’ needs for desktop and laptop technical support. The incumbent will be required to provide professional, efficient and accurate responses to enable the staff of the university with their IT needs.

The Requirements

Grade 12 with 4 years’ relevant experience where such experience includes: –

• Excellent diagnostic, troubleshooting and computer problem solving skills
• Well-rounded expertise and practical knowledge of operating systems, networking and office software
• Working in a team environment
• Working in a Windows desktop support environment
• Working in an IT environment using a ticket tracking system
• Experience in Google Workspace environment.