IT Support Technician needed at Badger Holdings Ltd

About the Role

• As the IT Support Technician, you will be the first point of contact for IT-related issues, providing Level 1 and basic Level 2 support. You’ll manage helpdesk tickets, assist with hardware/software setups, and play an active role in IT projects. Expect to work in a fast-paced, supportive environment where no two days are the same.

Key Responsibilities

• Provide Level 1 and basic Level 2 technical support to approximately 180 users across three regions.
• Manage and resolve incidents and service requests via the IT ticketing system, ensuring SLA compliance.
• Deploy, configure, and maintain hardware and software for end users.
• Monitor IT systems and escalate alerts or issues as needed.
• Support network, telephony, and remote access systems.
• Maintain IT asset inventory and lifecycle documentation.
• Assist with software deployment, patching, and compliance.
• Participate in IT projects and maintain accurate documentation.

 Job Requirements
Key Requirements

• Grade 12 / National Senior Certificate.
• Relevant IT certifications (e.g., CompTIA, MCITP); MCSE or equivalent is advantageous.
• Experience supporting end-user devices, peripherals, and software in enterprise environments.
• Familiarity with ticketing systems, endpoint management tools, and ITIL processes.
• Basic knowledge of server technologies (Active Directory, DNS, DHCP).
• Proficiency in Microsoft Office, Adobe Reader, and web browsers.
• Strong troubleshooting, communication, and time management skills.
• Ability to work independently and collaboratively in a remote team.
• High attention to detail and commitment to confidentiality and data security.