Responsibilities: 

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Develop and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.
• Collaborate closely with different departments to address their technical needs.
• Coordinate with the HR department for member onboarding and offboarding processes.
• Administer the current PABX system and fulfil departmental reporting requirements.
• Assistance in operational processes and requirements.

Requirements:

• Certification as an IT Technician preferred.
• 2-3 years proven experience as an IT Technician or similar position.
• In depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Excellent diagnostic and problem solving skills.
• Excellent communication skills.
• Outstanding organizational and time-management skills.
• Attention to detail.