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IT Technician (Tier 1) – Cape Town needed at Intelligent Debt Management

Job title : IT Technician (Tier 1) – Cape Town

Job Location : Western Cape, Cape Town

Deadline : April 06, 2024

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Job Summary 

The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award-winning debt management company, has a position available for an IT Technician (Tier 1).

As an IT Technician Tier 1, you will play a crucial role in maintaining, troubleshooting, and enhancing our company’s IT systems. You will work alongside a talented IT team to provide technical support, ensure network and system reliability, and assist employees with IT-related issues. Your expertise will contribute to the overall efficiency and effectiveness of our operations.

Key Responsibilities:

  • Provide first-level technical support to end-users, including hardware, software, and network troubleshooting.
  • Assist in the setup, configuration, and deployment of laptops, printers, and other peripherals.
  • Monitor and maintain the company’s IT systems.
  • Collaborate with the IT team to identify and implement improvements to IT processes and procedures.
  • Respond to and resolve IT support tickets within established SLAs.
  • Participate in IT projects, upgrades, and system migrations as needed.
  • Maintain accurate documentation of IT assets, configurations, and procedures.
  • Stay up to date with the latest IT trends and technologies to provide innovative solutions.

Requirements:

  • Minimum 1 year experience
  • Proven experience as an IT Technician or in a similar role.
  • Strong knowledge of hardware, software, networking, and operating systems.
  • Familiarity with helpdesk and remote support tools.
  • Excellent troubleshooting skills and a methodical approach to problem-solving.
  • Good understanding of IT security best practices.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively within a team.

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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