IVR Technician (Centurion) needed at MAN Automotive Ltd

Description

• Conduct Pre-Inspections, evaluation & intake inspections on buyback, trade-back & trade-in vehicles.
• Assist the Independent Inspection Organisation with intake inspections.
• Determine fair wear & tear on returning vehicles.
• Consider Vehicle Conditions as per the Buyback Agreement & Buyback Condition Guide.
• Ensure the Top Used Trade-in vehicle Conditions are met as per agreement.
• Conduct planned vehicle audits on buybacks vehicles to ensure that they are in a buyback condition.
• Report any discrepancies on trade-in’s, buybacks to the Asset Manager immediately.
• Communicate defects of all Pre-inspection & Intake Inspections to the respective Service Advisor.
• Assist in other areas when the volume of inspections exceed the capacity in that area.

Requirements
Qualifications:

• N3 with a trade test certificate as an Auto Electrician/Diesel Mechanic.
• Grade: 12 Matric Certificate.

Skills:

• Good communication (oral and written) & interpersonal relations skills.
• Work well under pressure and maintain good customer relations.
• Pro-active, highly motivated and pay attention to detail.
• Customer focused with a results driven approach.
• Work independently though being a team player.
• EC or EC1 drivers license.

Experience:

• MAN and / or VW heavy commercial vehicles – 5 years.
• Trade Certificate experience in the heavy commercial vehicle industry – 5 years.