Position Summary:

•  Understand individual sales and service goals and those of the Boutique and work towards fulfilling these objectives by providing outstanding customer service to each customer.

Key Roles & Responsibilities:

•  Sell product range and achieve retail sales targets set
•  Achieve Items Per Transaction / ARS and mix of business goals set
•  Provide Jo Malone service experience to all customers and achieve service targets
•  Ensure team executes the Jo Malone service experience with every customer
•  Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times
•  Execute events according to the events guidelines
•  Maintain the Jo Malone image at the counter by cleaning counters, tester stands and displays
•  Merchandising of counter and displays
•  Duties specified by Boutique Manager or National Sales Manager
•  Ensure high standards of grooming, merchandising housekeeping and use of Jo Malone hygiene
•  Assist with ensuring adequate stock levels on the shop floor and stock rotation.
•  Ensure that the stock room is kept tidy and highlight any discrepancies or issues.
•  Undertake specific tasks as given by the Boutique Manager including administrative paperwork
•  Work in conjunction with team members and Boutique Manager to ensure efficient running of the Boutique
•  Maintain personal grooming to the standards as set by the Company – Only Jo Malone fragrance products are to be used during working hours.

Qualifications
Requirements:

•  Grade 12
•  Retail Cosmetics Experience
•  Ability to work retail hours