How you can make a difference

The DocFox Compliance Team works together to provide a spectrum of comprehensive financial crime compliance related services to customers.

These range from providing sound advice and training regarding legislation, regulations, industry standards, guidelines and best practice, to undertaking operational projects on behalf of our customers through the application of pragmatic, risk-based principles.

The Compliance Services Team takes a three musketeers’ approach of “all for one and one for all” and we actively share our knowledge and experience with each other. As part of the larger organisation, we support our colleagues in their quest for knowledge around financial crime and are always on call to help them figure out a challenge or work with them on new ideas for our software solution or product and service offerings.

In a perfect world, each team member would be able to support clients and colleagues across the full range of services and functions, however, Rome wasn’t built in a day so as the team develops and the customers offering evolves, we will look to leverage strengths, build on foundations and interests, develop skills and share knowledge to raise the bar and provide opportunities for the entire team.

By guiding and supporting our customers in identifying, mitigating and reporting money laundering and financial crimes that result from predicate crimes, we can make a tangible impact in protecting our society, economy, environment and wildlife.

Key accountabilities

We are resourceful problem solvers with a focus on assisting our customers to run their business in a compliant way. We do this by providing best-in-class professional solutions whilst adding value to our overall service and product offering. That means that what we do is often driven by the needs of our customers, business, and our wider team.

However, these are some of the core areas of ownership and accountability that the team of Compliance Officers have:

• Providing a confident, professional, succinct advisory and pragmatic support to a broad range of accountable institutions around regulations, guidelines and practical best practice
• Undertaking FICA related consultancy and operational projects on behalf of clients
• Guiding the DocFox customer success teams as required around best-practice processes and controls and implementing customer RBA within the system
• Collaborating with the DocFox software product managers and designers in developing new functionality
• Assisting the sales team with information, or providing support at client meetings when requested
• Keeping up to date with relevant news as well as the latest anticipated, or actual regulatory changes – assessing the potential impact on our Clients and the DocFox offering
• Assisting marketing team with brainstorming, campaigns and relevant timely social media and blog posts
• Creating and delivering training content and knowledge collateral for customers and colleagues both remotely and in person

If you live and breathe financial crime and helping clients translate complex legislation into practical and pragmatic solutions, we need to talk. This is a role which will draw on your faculties of curiosity, empathy, problem solving, organisation skills and creativity and will require you to elicit the best out of your own character and those in our team.

Experience and knowledge suited to the role

• A minimum of 2 years practical FICA AML experience, ideally with KYC, due diligence, screening, adverse media searches and risk assessment
• Detailed, practical and applied knowledge of the Financial Intelligence Centre Act (and its Amendments) as well as an awareness of the key elements of related local legislation
• Understanding of a risk-based approach to due diligence
• Ability to absorb complex information and translate into practical, understandable elements
• Solid experience within risk-based financial crime advisory, auditing, oversight or monitoring
• Recognised qualification in AML would be advantageous (e.g. CAMS, ICA)

Ideal character traits suited to the role

• A desire to share knowledge and experience whilst still continuously increasing your own
• You need to be curious and enjoy understanding our clients, the financial crime environment, and the world around us
• You should be a strong and confident oral, written and visual communicator
• Whilst it’s imperative to be analytical and detail oriented, it’s just as vital to be able to be a confident, pragmatic and a resourceful problem solver
• You should feel comfortable bringing your authentic self to work and accepting others’ authenticity
• Whilst it’s essential to be an engaged and equitable team player focused on shared success, it’s also important to be willing and able to take full accountability for your own responsibilities and deliverables