Junior Analyst – Complaints and Queries Resolution: Business Centre Department (Pretoria) needed at FSCA South Africa

Key Performance Areas:

• Assess complaints and queries received by the Department;
• Refer matters that do not fall within the scope of the FSCA to external stakeholders;
• Refer matters that fall within the scope of the FSCA to relevant internal stakeholders;
• Engage with internal and external stakeholders with regards to the activities of the Department;
• Engage with relevant internal and external stakeholders to facilitate the closure of various matters;
• Assist with the outreach projects; and
• Attend to administrative responsibilities of the Department as directed by the management team

Other Key Competencies:

• The candidate must demonstrate the following skills and attributes: A high level of judgement and a confident and decisive approach; problem analysis, information gathering, communication skills (verbal and written), good interpersonal skills and emotional intelligence, customer relations and persuasiveness skills.
• FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
• Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.

Requirements

• Bachelor’s Degree in Law or Commerce or any other relevant qualification with 0 to 1 year of experience. A good understanding of the overall mandate of the FSCA and the various financial sector laws is required.