You Bring:

Minimum Requirements:

• Matric
• A minimum of 6 months- 1-year relevant application support experience.
• Relevant qualification in IT: Computer Engineering OR Software Programming (Degree or Diploma)
• Flexibility to work shifts.
• Exposure and experience with monitoring tools such as Dynatrace/ Elastic / Grafana and Prometheus. The incumbent must also have a good understanding of monitoring system software related dashboards.
• Experience in ITIL Foundation (Advantageous)
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to nontechnical users on cross function platforms
• Understanding of documenting SOP’s in a software related environment
• Understanding of basic software issues (e.g., SQL queries, frontend bugs) with guidance from senior team members and following standard troubleshooting procedures
• Basic understanding of SQL for running and modifying queries. Assist with maintaining databases and supporting data integrity under supervision

Key skills/attributes/position-specific competencies: 

• Strong written and verbal communication skills.
• Good interpersonal skills and technical capabilities.
• Excellent problem-solving and attention to detail.
• Ability to multi-task in a deadline-driven environment and show initiative.
• Strong organisational and resourceful capabilities.
• High levels of attention to detail and resilience
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Customer-focused attitude with a commitment to delivering high-quality support services.
• Demonstrate professional skills and a high standard of integrity.
• Software Development skills
• Excellent Microsoft Office skills.
• Professional and punctual approach.
• High level of integrity and confidentiality.