Strategic Function

•   Contribute to the development and maintenance of ERP customizations to support the AGSA’s operations.
•  Support the implementation of the centre Balance Score Card (BSC) projects and initiatives.

Product Management

Provide support in Solution Design:

•  Assist in formulation and defining of application scope and objectives
•  Assist in preparing detailed technical specifications for applications to be developed

Develop Business Applications:

• Convert specifications into working systems
• Develop technical solutions for fixes, enhancements and maintenance
• Develop applications according to the development policies, procedures, standards and methodologies of the office.
• Develop business applications within appropriate timeframes

Perform unit testing:

• Perform unit testing of new developments and maintenance to the application system
• Verify that solutions are effectively tested and quality assured
• Correct program code, syntax or logic errors as required

Release business applications effectively and efficiently:

•  Prepare and maintain application documentation
•  Ensure compliance of application software with release management and applicable SOP’s
•  Verify that the content of the training manual aligns with system functionality
•  Assist in training users on new application functionality developed

Provide Business Applications support:

•  Provide third-line support on in the proper configuration of security and user access management for custom developed applications.
•  Provide third-line Functional Support to end users on custom developed applications.
•  Provide knowledge-transfer and technical training to Service Desk staff and second-line application support teams.

Stakeholder Management

• Maintain effective relations with both internal and external stakeholders.
• Build collaborative relationships with internal and relevant stakeholders.
• Support initiatives of sharing insights, risks and experiences.
• Manage the feedback process to stakeholders by tracking all queries received, getting the relevant information and formulating appropriate responses according to the approved protocol.

People Management

• Manage own performance to drive productivity.
• Participate and/or take lead in the business unit transformation/culture plans.
• Provide support to the management team with regard to centre management and other people related tasks.

Financial management and Operational Management

• Ensure compliance to AGSA policies and procedures.
• Ensure compliance with internal processes and procedures.
• Manage supply chain processes within scope of work.

Other responsibilities (Applicable to All JD’s)

• Perform and/or manage other projects, tasks and assignments not stipulated on the Job description as and when required.

Skills, Experience & Education

• This position requires a minimum qualification of a National Diploma (NQF 6) in IT or related field.

Experience

• The incumbent requires at least 3 years’ experience in software development in the following:
•  Experience developing using the PeopleSoft Tool set: Application Designer, Application Engine, Component Interfaces, People Code, Application packages and Integration Broker