Job Purpose:

• Your primary focus will be facilities management—coordinating maintenance, office upkeep, and supplier management—while also handling basic IT support through ticketing and escalation.
• If you’re a hands-on problem solver who enjoys variety, organisation, and keeping things running smoothly, we’d love to hear from you!

REQUIREMENTS

Minimum education (essential):

• National Senior Certificate (Matric Certificate)

Minimum Education (Desirable):

• Any relevant qualification or certification in Facilities Management, IT, or a related field (but practical experience and a willingness to learn are more important)

Minimum Desirable applicable experience (years):

• 1-3 years in facilities coordination, office administration, or IT Support

Required nature of experience:

• Some exposure to facilities management, IT support, or office administration (formal experience is not required, but preferred).
• Basic understanding of building maintenance, vendor coordination, and office operations.
• Familiarity with IT troubleshooting (ticketing systems, setting up workstations, resolving minor IT issues).

Skills and Knowledge (essential):

• Strong organisational and time management skills
• Proactive problem-solving abilities
• Basic IT troubleshooting and networking skills
• Ability to coordinate and manage external contractors for maintenance and security services
• Strong interpersonal and communication skills

Personal Attributes:

• Eager to learn and grow within the role.
• Hands-on problem solver with a proactive mindset.
• Comfortable managing multiple tasks and prioritising effectively.
• Able to work independently while knowing when to escalate issues.
• Willing to travel occasionally between branches as needed.
• Strong communication and coordination skills to liaise with vendors and internal teams.

Other:

• Proficient in Afrikaans and English
• Own transport and valid driver’s license
• Ability to respond to security alarms outside normal working hours
• Willingness to travel to other company locations (Pietermaritzburg & Cape Town) for IT system maintenance and support tasks

KEY Responsibilities

Facilities Management

• Assist in the day-to-day upkeep and maintenance of office spaces, warehouses, and common areas.
• Coordinate repairs and servicing (plumbing, electrical, air conditioning, general maintenance).
• Manage office supplies, furniture, and equipment, ensuring everything is in working order.
• Support with facility-related projects, including office moves, renovations, and space planning.
• Conduct regular inspections to identify maintenance needs and proactively address issues.
• Work with vendors, contractors, and service providers for maintenance and facility needs.

Basic IT Support & Ticketing

• Log and manage IT support tickets, ensuring proper escalation to the Managed Services Provider (MSP) when needed.
• Assist with basic troubleshooting (printers, desktops, connectivity issues).
• Set up and maintain office IT equipment, such as workstations and network devices.
• Monitor IT asset tracking, ensuring proper documentation of equipment.
• Support with network connectivity checks and report issues for escalation.

Branch Support & Travel:

• Provide remote and on-site assistance for facility and IT-related matters at our Cape Town and Pietermaritzburg branches.
• Occasionally travel to these locations for scheduled maintenance and issue resolution.