Knowledge and skills Required:

• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to priorities wok
• Be able to manage self and workload
• A keen eye for detail

Key Duties and Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• End user support (telephonic)
• Provide technical 1st line support to Footgear staff and stores.
• Monitoring and maintaining computer systems and networks where relevant.
• Provide support on Windows, Android and Apple operating systems
• Setting up accounts for new users.
• Repairing and replacing IT and related equipment as necessary.
• Provide after hours and weekend support on a rotational basis.
• Administer and enforce IT security controls and measures.
• Responsible for self-education around FG service Desk system (Atlassian Service Desk) and related applications.

Requirements

Essential Experience:

• Grade 12 (Matric) or equivalent
• IT Diploma or MCITP/MCSE (Advantageous)
• A+, N+
• At least 1 years’ experience working in a technical support role
• Experience in all latest Microsoft OS and related applications / environments
• Microsoft operating systems (Win 10) and Office/Office 365, Android and IOS (Apple)
• Proven, credible retail experience will be an added advantage