ROLE OVERVIEW

• We are seeking a detail-oriented and proactive Junior Process Analyst to join our Process Optimization team. The successful candidate will assist in:
• Deriving and documenting detailed work instructions (Standard Operating Procedures) from defined Business Processes
• Analysing, improving, and streamlining our business processes to enhance efficiency and customer satisfaction.
• This is an excellent opportunity for someone looking to grow their career in a dynamic and innovative digital banking environment.

KEY RESULT AREAS

• Process Analysis:
• Assist in analysing existing business processes and workflows to identify inefficiencies and areas for improvement.
• Document current processes using, BPMN and UPN process maps.
• Document detailed Standard Operating Procedures (SOPs) for as-is processes
• Validate SOPs with SMEs and Product Owners
• Classify and publish SOPs to the Bank’s defined repository.
• Process Improvement:
• Work with senior analysts to identify process improvement solutions.
• Assist in designing and testing new processes, and monitoring their effectiveness post-implementation.
• Stakeholder Collaboration:
• Collaborate with various departments to gather information, process and activity details, and understand process challenges.
• Communicate findings and recommendations to stakeholders clearly and effectively.
• Reporting and Documentation:
• Prepare reports and presentations on process improvement findings and recommendations.
• Maintain accurate and up-to-date documentation of process changes and improvements.
• Continuous Learning:
• Stay updated with industry trends and best practices in process analysis and digital banking.
• Participate in training and development programs to enhance skills and knowledge.

ROLE REQUIREMENTS

• Bachelor’s degree in Business Administration, Finance, Information Systems, Engineering, or a related field.
• 2- 3 years of experience in process analysis, business analysis, or a related field
• Strong analytical and problem-solving skills.
• Proficiency in process mapping and analysis tools (e.g., ARIS, Microsoft Visio, Lucid chart).
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Attention to detail and organizational skills.
• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit. 
• Leads process improvement in different processes. Works closely with Operations and Functional Teams to identify process bottlenecks, conducts root cause analyses, and implements process improvements across the business or organisation. Initiates and leads projects that improve end-to-end processes, consisting of setup, validation and audit measurement systems to deliver business impact.

Responsibilities

• Continuous Improvement
• Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.
• Business Performance Metrics
• Develop and monitor standard business performance metrics within the organization’s established systems to deliver required insights for decision making.
• Data Collection and Analysis
• Collate and analyze data using preset tools, methods, and formats. Involves working independently.
• Root Cause Analysis
• Identify systemic or process-related causes of quality issues and assist in the development of corrective actions within the organization’s established systems.
• Solutions Analysis
• Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures, and precedents.
• Lean Implementation
• Support specific lean implementation processes, aiding in the optimization of production efficiency and reduction of waste.
• Training development and delivery
• Run small training programs (or pieces of large training programs) for specific technical areas and help to prepare training content. Involves following established procedures and working under the supervision of senior colleagues.
• Quality Assurance Testing Design
• Carry out a range of complex activities to generate evidence in support of the validation of existing and new quality assurance test methods and procedures.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Competencies

• Communicates Effectively
• Cultivates Innovation
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns