Duties/Pligte        

IT helpdesk within FoECUA:

• Providing support for an IT helpdesk system;
• Completing and accurate handling of all daily staff and student enquiries/problems;
• Providing effective and efficient service and support to students and staff;
• The ability to transfer computer hardware and software instructions to students and staff;

Report writing;

• A desire to start a career in Information Technology.

ICT hardware and software support within FoECUA:

• Performing user printer maintenance;
• Supporting academic staff in setting up laptops and audio-visual equipment in electronic classrooms, lecture halls and tutorial rooms;
• Effective organisation of electronic classrooms as examination venues and general assistance to ensure that computers are all in working order;
• Assisting with rolling out software in electronic classrooms, lecture halls, tutorial rooms and general user areas;
• Ensuring that the placement of computer equipment and ensuring software requirements are met according to the agreed upon  standards and service levels;
• Securing general equipment and computers according to the required standards;
• Supporting security camera systems, access control and all audiovisual systems within the FoECUA facilities (electronic classrooms and general user areas).

Facilities management assistance:

• Monitoring the general condition of electronic classrooms and other general working venues,including computer equipment, audiovisual projectors, screens, seating, lighting, ventilation and air conditioning, sound equipment, etc.;
• Reporting deficiencies regarding electronic classrooms and other general working venues to the correct parties that are responsible to repair such deficiencies, and monitoring that such deficiencies are addressed timeously and correctly.

Other general tasks:

• Performing certain administrative tasks within the FoECUA environment;
• Maintaining stores and ensuring sufficient stock levels are present at all times and other general consumable materials for the FoECUA;
• Effective performance of additional ad hoc duties as requested by the FoECUA Manager.

Job Requirements/Pos Vereistes        

• Matric / Grade 12 equivalent;
• Computer Literate (Microsoft suite: MS Word, MS Excel and MS PowerPoint);
• Technical IT course attendance (Example: A+, S+, N+ or L+);
• At least two years¿ frontline IT technical support experience;
• The ability to initiate and monitor the solving of technical problems completely independently;
• The ability to work effectively in a team, as well as independently when required to do so;
• Excellent interpersonal skills;
• The ability to effectively transfer knowledge to students and colleagues;
• The ability to function within a multilingual environment.

Recommendation/Aanbeveling        

• An IT (Information Technology) formal qualification (A+ certificate or higher);
• Experience in the use of audio-visual equipment and applications;
• The ability to communicate in Afrikaans.