Key Account Manager Job at Staff Solutions

• The Key Account Manager (KAM) is responsible for driving growth by managing strategic relationships with large national fleet operators (100+ vehicles). This role focuses on increasing sales volumes, enhancing customer experience, and supporting national-level engagements, while collaborating closely with independent dealers and Regional Sales Managers (RSMs) to ensure alignment and support for the dealer network.

Key Responsibilities
Strategic Customer Engagement

• Develop executive-level relationships and lead national sales negotiations.
• Manage end-to-end account strategies, including sales and aftersales.
• Account Development & Growth

Build tailored growth plans and TCO proposals.

• Drive incremental sales to large fleets alongside dealer sales.

Dealer & Network Collaboration

• Work with dealers and RSMs to align on sales execution and customer handover.
• Ensure dealers maintain invoicing, margin, and delivery roles.

Customer Segmentation & Governance

• Manage segmentation model and ensure appropriate customer ownership.
• Allocate key account targets fairly across the network.

Reporting & Performance

• Track sales, opportunities, and competitor activity.
• Lead performance reviews with dealers and RSMs.

Key Deliverables

• Meet National Key Account sales targets.
• Deliver growth strategies per account.
• Strengthen brand reputation with fleet operators.
• Avoid duplication and clarify account ownership.

Qualifications & Skills

• Education: Tertiary qualification in Sales, Business, or related. 
• Experience: 5–7 years in B2B sales/key account management in commercial vehicles or logistics.
• Skills: Strategic thinking, relationship building, negotiation, dealer collaboration, and CRM proficiency.

Requirements:

• Bachelor Degree 
• Minimum 5 years’ experience in similar role 
• Code 8 license

Personal Attributes:

• Team Player 
• Confident and proactive approach- anticipates issues and requirements 
• Read and Write in English