Key Account Manager: Mobile & ICT needed at GBS

What You’ll Be Doing:

• Client Relationship Management: Build and maintain strong relationships with key clients, understanding their business needs and objectives. Ensure regular face-to-face and virtual meetings are conducted with clients.
• Account Strategy: Develop and implement strategic account plans to achieve sales targets and enhance client satisfaction.
• Sales Growth: Identify and pursue new business opportunities within existing accounts while maximizing revenue from current services and cross-sell opportunities.
• Collaboration: Work closely with cross-functional teams to ensure alignment and deliver value to clients and optimal service delivery.
• Performance Monitoring: Track account performance metrics, prepare regular reports, and provide insights to both clients and internal stakeholders.
• Negotiation: Lead contract negotiations and ensure favorable terms while aligning with company objectives.
• Market Analyses: Stay updated on industry trends, competitor activities, and market dynamics to inform account strategies.
• Target Achievement: Achieve individual sales targets on new business, retention sales and ICT sales.
• Reporting: Provide accurate forecasting on weekly and monthly sales pipelines and ad hoc reporting.
• Processes and Procedures: Ensure all policies and procedures are adhered to and all relevant interactions are captured on the appropriate systems in the approved manner

What We’re Looking For:

• Matric (A Diploma or Degree is a bonus!)
• Proven experience as a Key Account Manager or similar role in the Telecommunications industry.
• Minimum 2 years experience in marketing mobile voice, data solutions, and ICT to businesses.
• A track record of smashing B2B sales targets.
• Stellar communication, presentation, and negotiation skills.
• Ability to analyze data and use it to drive decision-making.
• Proficient in CRM software and Microsoft Office Suite.