Key Accounts Manager II needed at Clicks Group

Job description

• To build and manage existing relationships with key decision makers through frequent value-adding communication, reporting and analysis of Clicks service provision, commercial metrics and member experience feedback
• To negotiate service provider agreements with healthcare industry partners (e.g., schemes, PBMs, administrators, managed care organisations, insurance companies, employer groups, etc.)
• To assess, capture and explore new commercial business opportunities through the development of new relationships, as well as extracting opportunities with existing clients, in line with Clicks objectives and strategies, working in partnership with the broader Health Care team
• To track, analyse and report back on Clicks service provision performance in line with both Clicks and partners’ expectations and needs
• Track, analyse and present on sales performance across medical schemes within Clicks environment across
• To analyse, investigate and report on trends within the funder environment, identify commercial opportunities and implement successfully
• Provide regular feedback to executive on changes in the regulatory environment that may affect Clicks or funder partners
• To ensure efficient and effective communication of Clicks benefits to partners’ members in conjunction with Clicks Healthcare Marketing Manager
• Working with store operations and compliance teams, creating awareness of any issues and/or new or changed services required in service provider agreements to ensure successful delivery and minimal customer impact
• To network with relevant industry players and understand industry dynamics to develop new service offerings, appropriate for the Clicks environment
• Work with internal departments to successfully implement new commercial opportunities

Job Experience:

• Essential: 3-5 years’ experience in the healthcare sector
• Essential: 2-3 years’ corporate work experience
• Essential: 3 years’ Customer relations experience/Corporate B2B service (not call centre)
• Essential: Key Account management experience
• Essential: 1-2 years’ solid administration experience
• Desirable:-2 years Healthcare and /or Retail related work experience

 Education:

• Essential: 3 year Degree/Diploma in Healthcare