Responsibilities

Purpose and main tasks:

• Ensure the accurate and timely movement of ocean freight to – and from specific locations within the service standards agreed with the Customer and as per instructions provided by the Country Customer Management.
• Handle all Vendor facing communication and shipment related internal communication between DB Schenker stakeholders.

Accountable.

• Provide routing instruction to Origins based on the Shipping Instructions received from Country Customer Management.
• Capture Customer Booking in TANGO and assign to Origin office (if applicable).
• Activate and/or create Consol House, B2B and Handover shipment in TMS (TANGO).
• Verify data entry quality and request corrections from Origin (if applicable).
• Track cargo from POL via transshipment port until arrival in South Africa POD.
• For B2B LCL monitor transshipment and update ETA and transshipment details (if applicable).
• For B2B and handover LCL update shipment arrival information in TMS (TANGO).
• For B2B and Handover LCL enter Warehouse Partner on CRR Leg.
• For B2B LCL receive Co-Loader’s Arrival Notice.
• 1Request cargo release information, documents, and freight invoice from Co-Loader – as applicable.
• Ensure that Original MBL is surrendered to Co-Loader at origin or destination – as applicable.
• Check actual shipment arrival date with Co-Loader and confirm in TMS (TANGO) – as applicable.
• Create exceptional and accessorial income reserves and cost accruals in TMS (TANGO).
• Check shipment arrival at CFS (Container Freight Station) and confirm in TMS (TANGO) – RIW.
• Manage and resolve invoicing disputes with vendors.
• Request update from/with MDM Team (Master Data Management) as applicable.
• Send ‘Shipping Advice’ and ‘Arrival Notice’ to Consignee (Sender shown as “Customer Management”).
• Provide “Change Advice” to Consignee – as applicable.
• Provide self-pickup instructions to Consignee – as applicable (Sender shown as “Customer Management”).
• Confirm self-pickup details in TMS (TANGO) – as applicable.
• Determine optimal vendor, routing, and price for LCL trucking based on Country Customer Management recommendation or          as per agreed vendor matrix.
• Provide delivery instructions to trucking vendors.
• Send delivery details to Consignee – as applicable (Sender shown as “Customer Management”).
• Confirm delivery and complete Capture POD in TMS (TANGO).
• Continuously monitor shipment pickup status at CFS (Container Freight Station).
• Continuously provide storage details to Customer Management.
• Prepare outgoing invoice and inform Country Customer Management to proceed with on-time invoicing.
• Cross-check all cost accruals in TMS (TANGO) and ensure all applicable charges are included on the invoice.
• Ensure that all accrued costs have corresponding revenues in TMS (TANGO).
• Ensure each file Profit + Loss statement shows a profit and escalate “Loss” file information to Country Customer Management Team – as applicable.
• Escalate invoicing discrepancies to Country Customer Management.
• Timely and accurate completion of activities in TANGO.
• Ensure compliance with Customer specific KPI’s – as applicable.
• Receive and/or upload relevant Vendor documents to TANGO (ODM).

Responsible:

• Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
• Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
• Support a positive, attractive working atmosphere and office environment.

Informed:

• All general management guidelines, processes and developments of importance to the operational execution of ocean freight products.
• All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products.
• All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products.
• All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products.

Qualifications

• Ability to multi-task
• Effective communication skills and professional communication etiquette
• Fluency in written and spoken English
• Perform well under pressure
• Strong computer (Windows PC) skills
• Typing skills (at least 30 words per minute)
• Decision-making and problem-solving skills
• Ability to prioritize and manage time
• Attention to detail and accuracy
• Organizational skills
• Must work well within a team