Job Description

• Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce
• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required

Delivery Enablement

• Technology
• 8-10 years
• Require Business Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally, Agile working practices and LEAN & SCRUM proficiency. Exposure and knowledge of all aspects of ICT management and delivery.
• Ensuring adherence to Incident and Problem management standards
• Drive and maintain standardization of Major Incident Management process execution
• Drive the remedial actions of incident root cause
• Provide stability updates on weekly and monthly
• Work to improve processes that lead to greater customer satisfaction.
• Ensure the organisation is compliant with Regulatory Compliance
• Mature emergency response framework that ensures the organization can take immediate action when an incident occurs, providing clear guidelines and procedures to avoid wasting time
• Drive and supports transparency through the establishment of service catalogs that contain a comprehensive list of IT services to enable TCO being offered to customers by the IT department.