Job Description

What to expect from the role

• Work experience with different systems, software, and hardware.
• Opportunity to work on IT projects.
• Exposure to IT and development.
• Work in collaboration with a team.
• Guided by experts and professionals in the field and learn on the job.

Responsibilities

• Ensure that all systems and infrastructure is monitored and maintained.
• Perform the installation configuration and maintenance of the operating systems, operational software, and system management tools.
• Ensure systems are maintained and are functioning with high quality.
• Ensure that there is a high level of security and regular back up being carried out.
• Assess the systems, identify problem areas, and fix them.
• Collaborate with developers and fellow engineers to ensure that systems are functioning at an efficient capacity.
• Write and maintain scripts to provide readymade solutions and reduce human intervention at any point of time for a task.
• Design operational and information support systems in collaboration with fellow engineers and developers.
• Be available to provide 2nd and 3rd level support.
• Negotiate and coordinate with vendors and IT support personnel to resolve problems.
• Operations and Support 
• Provide technical services and support for the following areas: 
• Network level: WAN and LAN connectivity, routers, firewalls and Security 
• Internal systems, cloud and network infrastructure 
• Microsoft related technologies: windows server, office 365, SQL, SharePoint, Active Directory 
• Virtualization technologies: VMware, Citrix, Microsoft 
• Remote monitoring and management of systems alerts and notifications f. Administration of Cloud Tenancy infrastructure 
• Identify problems and deliver timely solutions 
• Perform daily reviews of system monitoring logs verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Performing remedial actions as required 
• Configure maintain and regularly review a robust backup policy for all CHL data sources 
• Effective provisioning, installation/configuration, operation, and maintenance of systems/network hardware software and related infrastructure as required 
• Administer and manage Active directory to ensure appropriate secure access to relevant resources for all staff Maintenance 
• Plan and maintain production systems change control, as well as facilitate the development, enhancement evaluation, testing and implementation of new software and software releases in consultation with vendors where necessary 
• Maintain operational, configuration, or other procedures 
• Perform periodic performance reporting to support capacity planning 
• Maintain up to date system documentation Customer Support 
• Communicate technical information in non-technical language to users with varying expertise and seniority 
• Develop, maintain, and implement efficient and up-to-date system management techniques to optimize utilization of resources 
• Contribute to the on-going development and enhancement of relevant service standards, procedures, and guideline.

Experience Required:

• Bachelor’s degree in engineering, computer science or relevant subjects.
• Prior 5 years’ experience as a systems engineer.
• Prior work experience with installation and configurations of operating systems and system management tools.
• Excellent knowledge of security software, automation software, scripting, and virtualization.
• Strong time management, organization, and multitasking skills.
• Solid experience with Cloud (AWS), administration and performance tuning of application stacks.
• Support (installation and configuration) for IBM Sterling products (SFG / Secure Proxy / Control Centre / authentication services as part of a managed file transfer solution.
• Progress MOVEit Automation and Transfer with Gateway services onboarding/ support and maintenance configurations on Unix/windows/OS400 and ZOS file transfer Protocols which include Connect: Direct, SFTP/AWS S3/UNC share/Azure Blob and SSH key authentication.
• AWS Cloud skill products knowledge and experience in supporting business flows. (GitHub /GOCD /
• Required to ensuring that the managed file transfer solution complies with recommended security controls, Patch management from both operating systems and application level to Ensuring all audit requirements are met and addressed if there were finding against the team.

Education

• Bachelor’s Degree: Information Technology