Main Responsibilities include:

• Work closely with the Platform & Product engineering teams to ensure that the platform, infrastructure and services are designed and optimised for availability, latency and performance
• Own and configure observability tooling
• Create and tune alerts to ensure we have adequate warning of impending failures, and check alerts as they are raised
• Investigate and resolve support issues escalated from the Tech Support team
• Lead incident response, resolution, root cause investigation, retrospective writing up and follow-up actions so we can take every opportunity to learn, improve and make our services more resilient
• Identify patterns in incoming incidents and document these for further investigation
• Collaborate with other SREs and Tech Support to improve processes and share knowledge/best practice

Skills/Experience Required:

• End-to-end delivery/ automation in a SRE, Platform or DevOps team
• Agile development practices & legacy platforms
• Engineering background, and is familiar with modern programming languages, ideally Python
• Scripting for automation
• Experienced in investigating and resolving technical issues, spanning performance, functionality and system interactions
• GCP, AWS, Azure (ideally GCP)
• Has strong experience and knowledge of observability, both in terms of best practices and tooling implementation/use (Datadog preferable, others will be accepted)
• Infrastructure as Code, such as Terraform or alternatives
• CI/CD Tools (preferably GitLab)
• Database experience and ability to understand/write SQL (mySQL/MariaDB preferable)
• Solid understanding of Linux Operating Systems (Debian preferable)
• Has understanding of the DevSecOps culture and experience in delivering technical outcomes within this culture
• Previous exp managing / mentoring a team
• SAAS Environment exp